Do customers receive an order acknowledgement?

Yes, customers receive an order acknowledgement email, which looks something like this:

You can customise the sending name and address and the subject as required.

The following fields can also be passed from ECOM to Micronet so they can be used on order confirmation emails:

• contact email address – dih_contactemail
• ECOM user ID – dih_webuserid
• ECOM user name – dih_webusername
• delivery phone number – dih_delphone.

The Web Confirmation Report format (WEBORDER) needs to be modified to include these details.